Guide For First time Visitors

1. Certain items as below are required by the patients and must be carried:-
   – Umbrella as per the season.
   – Easy fitting dress for Yoga and Gym
   – Shorts/Track suits and walking shoes
   – Light woolen garments in Winter
   – Swimming costumes for aquatic exercise
   – Sports/comfortable shoes for walking.
   
   

2. Health seeker if above 12 yrs can be considered for treatment. However, the Child will be accompanied by an attendant preferably parent.
   
   
3. Health seekers will not reach CENTRE earlier than the booking day.
   
   
4. Health seekers check in time on the scheduled day of arrival is -12:00 PM TO 2:00 PM This day will be utilized for orientation and consultation with Doctors.
   
   
5. If you want to enjoy your stay, treatment and our full facilities then please come on time as per your arrival time.
   
   

6. Planning and allotment of therapists for massage treatments is done one day before. Hence late check-in process hampers the planning and patients may or may not be able to get the required treatment in case of late check-in.
   
   

7. For health seekers reaching CENTRE without advance registration, registration will only be subject to availability of accommodation and on acceptance by the Medical authority.
   
   
8. Patients are not permitted to go out before check-out.
   
   
9. We don’t have room service and late night food facilities in our centre.
   
   
10. Consumption of alcohol, Non Veg, Egg, Pan Masala, Tobacco, Gutkha, Narcotics and Smoking are prohibited in our centre.
    
    
11. Ensure not to spit in the Centre premises.
    
    
12. Tea, Coffee, snacks and Outside food are not allowed. Please do not carry.
    
    
13. On arrival the baggage will be scanned for the prohibited items. Please cooperate.
    
    
14. Please take care of cleanliness of your surroundings. Do not use polythene bags.
    
    
15. Respect the environment and please do not pluck flowers, vegetables and leaves and also do not tease birds, animals, insects or reptiles.
    
    
16. Pets are not allowed in the CENTER.
    
    
17. Patients must comply with the rules and regulations of the Institute.
    
    
18. The Management shall have the right to expel any patients without showing any cause, for breach of norms and discipline. In such cases no refunds shall be made.
    
    
19. Swimming timings are morning 10:00 AM to 12:00 PM, evening 3:00 PM to 7:00 PM.
    
    
20. Swimming is not allowed for children below 15 years children.
    
    
21. Children’s Park area timings are morning 10:00 AM to 12:00 PM, evening 3:00 PM to 7:00 PM.

Booking Confirmation Policy:

* Please book rooms minimum three days before check-in date

* Booking is confirmed only when 50% advance paid of your total billing value

* Balance 50% Billing Value has to be paid on Arrival at the time of Check-in 

* Mode of Payment: Cash/Online NEFT, RTGS/Credit/Debit Card

Cancellation Policy:

In case the registration is cancelled the following norms would apply: –

* Cancellation Before10 days of the scheduled booked date, there will be deduction of 25% of total billing value

* Cancellation Before 05 days of the scheduled booked date, there will be deduction of 50% of total billing value

* There will no refund if the guest does not come on booked date or cancelled on same day

* There is no refund and adjustment policy if required early departure during the stay.